If you have any questions, comments, suggestions/requests, or just want to drop us a message, feel free to contact us using the form at the right! We will be happy to assist you as soon as possible. Please allow up to 72 hours for responses.
Frequently Asked Questions
How much will shipping cost?
All U.S. customers are eligible for the $1.00 shipping special via USPS First Class Mail. Priority Shipping is available upon request. Please email us for the upgrade request.
Do I need to register an account before ordering?
No, an account is not required to place an order.
Can I modify or cancel my order after placing/paying for it?
If your order has not been shipped, please email us with your modifications or request to cancel.
When will my order arrive?
Please allow 1-3 business days for your order to be processed. If you are located within the U.S., you should receive your order within 1-5 business days. If you are an international customer, please allow 1-2 weeks for your order to be delivered.
All orders are shipped via USPS First Class Mail (or USPS First Class International Mail). Some items are eligible for automatic upgrade to USPS Priority Mail.
Do you have a physical storefront?
Currently, StarberryKoko is only operating online. We ship worldwide.
I am not satisfied with my purchase. What should I do?
If you are not satisfied with your purchase for any reason, kindly contact us and we will work to resolve your issue as soon as possible.